Is anyone else having problems unsubscribing from Arlo's marketing mailing list?

[ant]

After entering my valid e-mail address in https://arlo.secure.force.com/CommunicationPreference?customer_id=[deleted my number], it says "Error: Given email not found.Please verify and resubmit."

This has been happening for a few months so far including its just now Costco's Arlo Baby special offer e-mail. Is anyone else having the same problem?

Also, I am getting annoyed with Arlo's pop-up spams in Arlo iOS app too.

[JessicaP]

Hi @ant,

We are looking into this problem and will make sure to update if we hear any new update/information regarding this. We appreciate your patience and understanding.

[ant]

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@JessicaP wrote:

Hi @ant,

We are looking into this problem and will make sure to update if we hear any new update/information regarding this. We appreciate your patience and understanding.

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Thanks JessicaP. I hope we don't have to wait long!

[JessicaP]

We appreciate your patience once again regarding this. Try to see if you are able to unsubscribe now as the issue should be resolved.

[Chrisou74]

I have the same issue.

[ant]

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@JessicaP wrote:

We appreciate your patience once again regarding this. Try to see if you are able to unsubscribe now as the issue should be resolved.

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Thanks. I was able to finally submit my e-mail address last week with only "... security or firmware alerts via e-mail that help keep my products safe." checked. However, I still get iOS app and e-mail spams (got two duplicate "Arlo Exclusive – Don’t miss out!"s at 5:05 AM PST!) in both of my e-mail accounts. Why so many spams and not able to opt out? 😞

[JessicaP]

Try to click on the "unsubscribe" button again and try to give it a few days. If you do still receive marketing emails, let me know.

[Chrisou74]

Still the same problem.

[ant]

So far, no new spams in iOS app and e-mails. We'll see...