Is Netgear Arlo base stations' servers connection having problems right now?

[ant]

Hi!

I noticed my Netgear Arlo cameras were not detecting and recording since yesterday (almost a day). So, I logged into its iOS apps on a couple iPhones (4S and 6), and noticed the base station was disarmed. Huh? So, I turned it back on. Then, I noticed how slow the app was working even if I close the app and relogin. Too slow and sometimes hanging forever. I went back to the base station in person and noticed its middle Internet light was sometimes orange/amber color. So, I thought maybe the base station has problems and needed a power cycle. So, I pressed its rear button off and on. Nope, same results.

My Time Warner Cable's Internet seems fine and fast. So, I am thinking it is Netgear's side due to base station's middle Internet amber light status? https://arlo.netgear.com/ does not connect well (very slow or not connecting). Although, this forum works. I did some diggings:

Pinging arlo.netgear.com (PING ArloProdLB-1815857678.eu-west-1.elb.amazonaws.com (52.48.163.70)) failed to respond. Tracerouting showed:

...
 7  ge-4-1-2.p0.lax91.tbone.rr.com (66.109.1.217)  31.472 ms  28.727 ms 0.ae2.pr1.lax10.tbone.rr.com (107.14.19.54)  33.099 ms
 8  las-b21-link.telia.net (62.115.36.57)  29.536 ms  28.866 ms  38.277 ms
 9  las-b3-link.telia.net (213.155.131.75)  39.996 ms las-b3-link.telia.net (62.115.116.180)  30.730 ms dls-b21-link.telia.net (62.115.139.8)  129.699 ms
10  dls-b22-link.telia.net (62.115.118.248)  67.543 ms dls-b22-link.telia.net (62.115.118.246)  68.761 ms *
11  * * 62.115.120.110 (62.115.120.110)  120.063 ms
12  ldn-bb2-link.telia.net (213.248.65.209)  298.906 ms * *
13  ldn-b1-link.telia.net (62.115.113.227)  196.344 ms ldn-b1-link.telia.net (62.115.141.139)  199.740 ms *
14  * * a100-ic-314161-ldn-b1.c.telia.net (213.248.79.242)  193.067 ms
15  * * *
16  *^C

Is anyone else seeing this problem too? Thank you in advance. 🙂

[ant]

It looks like things are back to normal now. 🙂

[TomMac]

didn't notice it here... In NY.

Gald to hear it's working ok now.

[jguerdat]

No issue here, either (also NY). You ^C a bit early - I typically get several lack of responses during a traceroute.

You can also use this site for possible issues (choose your ISP or service):

http://downdetector.com/