Arlo|Smart Home Security|Wireless HD Security Cameras

I have had my 4 cameras up and working for a month now one camera won't record. Batteries are good

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MichaelKELLY
Follower
Follower

All 4 cameras have worked fine for about a month.  Now one won't record.  Batteries are good.  It won't sync with router.  I have rebooted router twice.  Router blinks that it is ready to sync but camera sync light doesn't flash after holding down the sync button.  HELP

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jguerdat
Guru Guru
Guru

You only need to press the camera sync button, not hold it. I'm not sure what would happen if you held it.

 

Did you actually try new batteries? That or a bad camera would be the explanations for no LED flashing on the camera. If new batteries don't help, create a trouble ticket for further help and maybe an RMA.

Jaci2013
Aspirant
Aspirant
New battery still not working will not sync with base.
Jaci2013
Aspirant
Aspirant

Trouble ticket for camera not working RMA please help very upset no phone number to call.

Jaci2013
Aspirant
Aspirant
Yes I tried new batteries costing $30.00
Jaci2013
Aspirant
Aspirant
 
JamesC
Community Manager
Community Manager

Jaci2013,

 

I can see you have an open case with support regarding this issue. Please let me know if you still need assistance.

 

JamesC