Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

Reply
Discussion stats
  • 3 Replies
  • 838 Views
  • 0 Likes
  • 3 In Conversation
Gcard055
Follower
Follower
 
3 REPLIES 3
jguerdat
Guru Guru
Guru

Have you checked the batteries? WHat about rebooting the base?

Hdblayse
Aspirant
Aspirant

Hello...I saw a reply from you on a feed where you stated there was a program that could be installef and an one ad-on that could possibly recover deleted footage.
Could you please send me that info? Thanks so much!

jguerdat
Guru Guru
Guru

I'm happy to send it to you but why are you posting personal information on a web site? That's why I always ask for you to PM me.

 

It won't recover deleted videos, only those that have rotated to the end of the number of days in your plan.  If you need to try to recover a video that wasn't deleted, your only option is to temporarily subscribe to the Premier or Elite plan and see if you can still see videos as you need. When done, unsubscribe if you wish.

 

BTW, NEVER delete videos, exactly due to this issue.