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I have 3 cameras but don't know what they are, PRO2, PRO3? How can I find out? Not in profile

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Rick199
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‎2023-10-04 08:49 AM

I need to buy a cable to replace outside charging. I can't locate device type. Where would I locate that info? Not in my account or profile where I expected it to be.

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StephenB
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‎2023-10-04 09:36 AM
@Rick199 wrote:

I need to buy a cable to replace outside charging. I can't locate device type. Where would I locate that info? Not in my account or profile where I expected it to be.

There are two ways to tell.

 

One is to remove the camera from the housing, and then remove the battery.  You will find a label on the camera.

 

The other is to go into the support area of the app (not my.arlo.com), select the camera, and scroll down to the product field.  That will give you the camera part number (VMC4030P for the Pro 2).  You can use the left pane at https://www.arlo.com/en-us/support/docs to map the VMC part number to a camera.

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