Arlo|Smart Home Security|Wireless HD Security Cameras

I Cannot Cancel My Subscription

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Towing Tutor
Tutor

I am trying to cancel my subscription. I have followed every step that is list online to be able to cancel it but there is nothing that i can find to cancel it.  I cant set on the phone for 30 mins just to stay on hold hoping someone can help. The live Chat support doesn work, no one ever comes online Can someone help?

Model: VMC3030 | Arlo Wire-Free Camera

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ShayneS Arlo Moderator
Arlo Moderator

Can you provide a screenshot of what you see. On the Web Portal under Settings > Subscription there should be a grey cancel button. I have provided a screenshot below.

 

 

View solution in original post


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ShayneS Arlo Moderator
Arlo Moderator

Are you receiving an error message or can you not find the button to cancel the subscription?

Towing Tutor
Tutor

I can not find a cancel button any where. I have followed each suggestion that it list on the arlo website and nothing

ShayneS Arlo Moderator
Arlo Moderator

Can you provide a screenshot of what you see. On the Web Portal under Settings > Subscription there should be a grey cancel button. I have provided a screenshot below.

 

 

View solution in original post

Towing Tutor
Tutor

That is what I needed thank you. some how i kept over looking that

ShayneS Arlo Moderator
Arlo Moderator

You are welcome!

 

I will be here if you have any further questions.

Wade83 Aspirant
Aspirant
I want to cancel my subscription today 26th January 2019 if you don’t I will block you on my credit card and report you
Guru jguerdat Guru
Guru

You're telling a user forum this? We can't do a thing to help. Open a case with support:

 

https://www.arlo.com/en-us/support/contact.aspx

Towing Tutor
Tutor
Per earlier responses. I was already given the exact place to find it to cancel subscription by an Arlo member