Hyper-naive question about contacting support

[alcat]

I know the answer may be obvious but I am getting lost navigating the NetGear websites.

Where is a  link so I can submit a written support call. I do not want to do a "chat" or a phone call at this point. 

However the only options I see are "Contact us by Phone" or "Start a Chat"

thanks

[jguerdat]

The "email" option has been removed unless chat is not available. It's been that way for a while now.

You can always ask here instead.

[dewcifer23]

Customer support is absolutely terrible! I've been waiting on a warranty replacement base station that I paid $16 for to have it expedited delivery. They took the money, but I'm still waiting on my replacement base.... a month later!

[JamesC]

dewcifer23,

I apologize for the poor experience. Please send me a private message with the email address you use to log in to your Arlo account and the support case number for your RMA. and I will follow up and request an update on it's status.

JamesC