Arlo|Smart Home Security|Wireless HD Security Cameras

Hub offline

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MoSi
Aspirant
Aspirant

My Arlo SmartHub or Base Station is offline; how can I troubleshoot it?

3 REPLIES 3
jguerdat
Guru Guru
Guru

WHich is it - a hub or a base? What model is it? What have you tried and what do you see? What are the LED(s) showing?

Jemarabh
Aspirant
Aspirant

Using the device after several months of inactivity. The base does not connect to the internet

Arlo Pro VMB 4000

jguerdat
Guru Guru
Guru

Again, what are the LEDs showing? The power and Internet LEDs must be green. If the Internet LED is off or amber, that needs to be fixed.

 

https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-Base-Station-mean