Hub & cameras offline

[JKES]

After trying to download an update that failed, hub and cameras are offline.  I have reset the hub & the router but nothing happened.  The three lights on the hub are all green.  The routers shows my hub and the MAC address.  How do I get online.

[JKES · Accepted solution]

Problem solved:  I had to deactivate the Hub & cameras and then reactivate them.

[rdgwd]

Not to revive an older thread, but I just starting having this hub / camera offline issue the last couple of hours and it's about to drive me insane.  Do you have to remove the hub, active the hub, remove the cameras and re-sync the cameras?  Or just remove/add the cameras through the app?

Oh, if I still had the ole wood chipper!  

[jguerdat]

Have you power cycled the base?  Is there a chance that the Internet connection is flaky?  What are the LEDs on the base showing?

[alganon]

I'm having off line message problems . Three lights on the base , batteries good in the cameras , changed password , power cycled base , opened / closed battery door on one camera , re-synced two cameras . I got message alerts and video on my phone when I triggered them with movement but they still say offline when I try to view the live feed .

It's making me crazy .

[jguerdat]

No answer here. Open a case with support.

[alganon]

How does one do that ? I tried last night for an hour and got nowhere .
Thanks
Alg

[manfredz]

when I had problems initially setting up mine, I used e-mail support.  Chat I kept waiting for someone and phoning could be very expensive since no toll free number.  Since it would take 24-36 hours to get a reply wasn;t the quickest, but worked fine and in the end they established problem was a defective base station and shipped me a replacement.

[jguerdat]

In case you weren't able to find it for some reason, use the Contact Support link at the bottom here.