How to activate siren on Arlo iOS app 2.7.0?

[ellavale]

Since the update of the Arlo App to version 2.7.0 I have not been able to access the siren on my iPhone (IOS) for manual activation. There is no longer a grey pull-down bar under the Arlo logo on the Devices screen and I can't find anything elsewhere. I have tried downloading another app but have the same situation. It is still accessible on my iPad with v2.6.3 and on my laptop with v2.7.0. I have Arlo Pro cameras and the VMB4000 base station. I have found it impossible to contact Arlo support direct. Does anyone have suggestions please.

[JessicaP]

Hi @ellavale,

To activate the siren from the Arlo app, make sure to tap on the White Shield with the red exclamation point on the top-right corner as shown on the picture below.

[ellavale]

Thankyou JessicaP but there is no shield as shown in your response, nothing at all either side of the arlo logo.

[JessicaP]

What iPhone are you using? Try to log out, uninstall, restart your iPhone, and reinstall the app and see if you're able to see the icon shown on the picture.

[ellavale]

That didn't work. I have iPhone 5C, IOS version 10.3.3.

[JessicaP]

Could you share a screenshot of how it looks like on your iPhone 5C where you don't see the red white shield icon and pull-down bar?

[ellavale]

Screenshot attached (I hope)

[JessicaP]

Thanks for sharing that screenshot. Are you seeing this problem still after updating to the latest Arlo app version, which is 2.7.1?

[ellavale]

Yes still the same with 2.7.1. Also tried downloading the updated version a couple of times as suggested earlier.

[JessicaP]

Thanks for trying all the suggestions that I can think of. Let me have our support team help you out with the problem you're having. I'll send you a private message to gather more information from you.