How do i switch off the night vision?

[notawinger]

I have 2 cameras that are stuck in night vision mode? How di I get them to switch off and go back to color video streaming? Thank you-

[jguerdat · Accepted solution]

Open and close the battery doors. If that doesn't work, try a power cycle on the base. Ensure the firmware versions are all up to date.

[VetteBlue]

Didn't work.

[VetteBlue]

Issue started with new software update earlier this week. Only one camera is affected.

Also tried turning night vision off, removing the batteries and rebooting the base station.

Still have a pink image.

[TomMac]

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VetteBlue wrote:
Issue started with new software update earlier this week. Only one camera is affected.

Also tried turning night vision off, removing the batteries and rebooting the base station.

Still have a pink image.

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Go to a live view, and while viewing shine a flashlight into the lens from a few feet away... it may force the change over tho it may only be temp...

Put in a trouble ticket.

[VetteBlue]

Tries that while repowering the camera and still no luck. Haven't done a trouble ticket yet.

[JamesC]

VetteBlue,

Please contact the Arlo Support Team to resolve this issue. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC