How do I remove a pink screen

[jguerdat]

Lots of the same question here for a quick search. The same answer applies - open and close the battery door and then open a case with support if that doesn't work:

https://www.arlo.com/en-us/support/contact.aspx

It's the IR filter getting stuck.

[CHARLIEG1953]

OK I did a search for the Pink Screen. Answer was its the IR Filter getting Stuck....

So My question is how do you get it "unstuck?"

[jguerdat]

Did you read my response to the OP just above your post?

[Gertrude-Ave344]

Hello, could you please help me with a problem I'm having with a Arlo camera. 

I have a pink screen and would like to know how  can I remove it please? 

Thanks, 

    Ed

[jguerdat]

Read post #2.

[melware]

This may not be the best way to fix the "stuck" IR filter, but this is what I did.

I banged the front of the camera as hard as I could against the palm of my hand.

I banged the front of the camera as hard as I could against the mouse pad on my desk.

After a lot of hard banging and not breaking the camera the pink image is gone.

It has been three days now and the pink image has not returned.

Again . . . .this is not the best fix, but it worked for me

[scaleman67]

SCREEN WENT PINK DO I JUST RETURN THE CAMERA

[CHARLIEG1953]

First contact customer service (nice folks) and find out if it can be returned. In some cases, they will ship you a new one and you send them the old one. The problem is with the white balance of the camera.

[ShayneS]

Hi @scaleman67

As @CHARLIEG1953 mentioned, I have provided the customer service link here for you. Arlo Tech Support

[ST611]

I had 2 cameras go to pink screen. (Arlo wireless Indoor/outdoor cameras) Found this solution from someone in a Yahoo community. Problem was the night vision filter had slipped over the lens and was stuck. Now for the hi-tech procedure for repair. I took a magnet, a little stronger than a basic fridge magnet, and ran it up and over the camera lens and over the top of the camera several times until the image returned to normal. I could hear an audible "click" when it was back in position. I don't know how the filters were dislodged but haven't had troubles since.

But I haven't downloaded the new app yet.......

[StephenB]

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@ST611 wrote:

I took a magnet, a little stronger than a basic fridge magnet, and ran it up and over the camera lens and over the top of the camera several times until the image returned to normal. I could hear an audible "click" when it was back in position.

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Interesting fix, thx for posting it.