How can I get live support?

[GTR81]

How can I get live support? I know I have to pay for it, so who do I contact? I posted a question to the community last night, as yet no reply, so I hope someone will take pity and answer my question.  Thanks

[DannyBearAgain]

It’s a vicious circle unfortunately. You need to have a subscription or warranty to qualify for user support. Look in the mobile app under settings/support options. Only works if the subscription supported device is installed in your account though.

[StephenB]

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@GTR81 wrote:

 I posted a question to the community last night, as yet no reply, so I hope someone will take pity and answer my question.  Thanks

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When I click on your profile, I only see this post - not anything older.

Can you repost your original question?

[GTR81]

Yes, I bought a subscription and after hours on the phone with support on two different occasions, the problem was finally resolved. Arlo seems to be a good system, but the support is lacking.