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Homekit Issue with refurbished Arlo Smarthub

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  • ‎2024-04-20 07:19 AM
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MrJohanNilsson
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‎2024-04-20 07:19 AM

I just purchased a refurbished Arlo Smart Hub (VMB4540r4) was able to connect it to the Arlo secure app but I can't get it to connect to Apple HomeKit. Once I click on Homekit, it gets stuck on "Discovering your Device". Probably used in someone else HomeKit home. Can you help to reset my SmartHub please.

//Johan

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BrookeN
Arlo Moderator
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‎2024-04-22 09:30 AM

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:How do I connect my Arlo device to Apple HomeKit?

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