Arlo|Smart Home Security|Wireless HD Security Cameras

Here we go again

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Showguy
Virtuoso
Virtuoso

Just signed on to the app and got this message. As usual all my other wifi products and Internet is working fine. Will this system ever work as advertised. I guess the good news is if I can't log on I can't few crappy smeared videos. 

 

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JamesC
Community Manager
Community Manager

We are investigating this issue immediately. Thank you for posting.

 

JamesC

Showguy
Virtuoso
Virtuoso

Seems to be working again. 

CaptainDork
Apprentice
Apprentice

I'm glad it's working.

I have a blurb to offer regarding iPhones:

I go to Settings, Cellular, and scroll way down to the bottom and find Arlo and slide the associated button to "Off."

If I am connected to WiFi, everything's OK.

If I'm out of range of WiFi and I'm on LTE (Verizon), where I have a data cap, activating the Arlo app produces exactly the results you have posted here.

That alerts me that I am on broadband and, if I really want to see the cams, I have to follow the procedure above to allow Cellular long enough to satisfy my need and then return and disable again to prevent accidentally burning through data cap.