Help, 2nd cam not saving video but can view it live?

[Amandahugnkiss]

In my library I'm not seeing any saved videos from cam 2 but I can view it live... Why ? Please help

[StephenB]

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@Amandahugnkiss wrote:
In my library I'm not seeing any saved videos from cam 2 but I can view it live... Why ? Please help

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What camera model?

Can you make a manual recording with that camera?

[Amandahugnkiss]

I'm pretty sure its just a basic arlo system with 2 cameras and on the app I can view both cameras on live but camera 2 isn't saving any records.

[StephenB]

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@Amandahugnkiss wrote:
I'm pretty sure its just a basic arlo system with 2 cameras and on the app I can view both cameras on live but camera 2 isn't saving any records.

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Can you make a manual recording of camera 2?

It is important to know if whether you have a Pro, Pro2, Pro3, or Ultra camera (or the original WireFree).  In your particular case, the Pro3 and Ultra require a subscription to record.

The Pro and Pro-2 use a microusb port on the back of the camera for charging.  Pro3 and Ultra use a magnetic connection on the bottom.  

The Pro has a black edge around the front of the camera, the Pro2 has a white edge.  There are photos here: https://www.pocket-lint.com/smart-home/buyers-guides/netgear/147601-arlo-vs-arlo-pro-vs-arlo-pro-2-v...

[Amandahugnkiss]

Ah, I see. Its the pro2

[Amandahugnkiss]

And yes I can manually record and it saves but it should record and save a clip whenever it detects motion and its not doing that..

[jguerdat]

Have you checked to verify that an appropriate mode is selected and that the mode has a rule for the camera? Mode tab, click on your base and check your modes.