Getting status message

[galefau]

I keep getting the "getting status" message now on my phone although everything was working fine earlier today.  I can connect to my cameras via my computer but not my phone.  I have tried logging out of Arlo and logging back in, restarting my phone, etc., but still keep getting this message.  I also restarted my base station but am still having problems through the phone app.  Any suggestions?

[jguerdat]

Have you tried both cell service as well as WiFi?

[galefau]

Yes, I just tried using cell service and it works.  So I guess it has something to do with my wifi.  

[jguerdat]

At home or work? Work networks are a frequent issue.

[galefau]

At home.  I never had a problem at home on my wifi before today (have had the cameras almost a year).  

[jguerdat]

Try restarting your router.

[galefau]

Just restarted the router and still saying "getting status."

[jguerdat]

Dang. Does everything else work from the phone on WiFi? Do you have any security settings on the router that you've changed? Or a security app on the phone for WiFi connection that may be blocking access?

[galefau]

Yes, everything else works on my phone when using wifi.  I haven't changed any settings on the router or the phone.  I was able to access the cameras using wifi this morning and then a few hours later didn't work.  I can't imagine what changed.  And I can actually hear the push notifications when motion is detected and get the email, but cannot change modes or check devices.  

[jguerdat]

Makes me think it's an ISP problem.

[galefau]

But I can access my devices through my computer, just not my phone when I am on wifi.  Could it still be an ISP problem?  And if so, what would I need to do?

[jguerdat]

Good point. If it were ISP-related, it should affect all devices.

Do you have another mobile device to try? Perhaps have a friend try at your house on your WiFi. The only other thing I could suggest would be a factory reset of your phone and rebuild but no guarantees that would help.

[galefau]

I think I will try reinstalling the app on my phone and see if that helps.  Thanks for all your help anyway.  Much appreciated.