Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.
Arlo Community

Reply
Discussion stats
  • 1 Reply
  • ‎2019-09-09 03:13 PM
  • 639 Views
  • 0 Likes
  • 2 In Conversation
suzukini
Follower
Follower
‎2019-09-09 03:13 PM

Per the request of Arlo, I installed the new app on Saturday.  Since then, I cannot log on to the system to check my cameras from the app on my phone nor can I access it from the My Arlo on the website.  I continue to get the same token message "We are sorry. The system is experiencing an unexpected issue."   I have been sitting online waiting to "chat" with Arlo for over an hour with the message "Please hold while we connect you to an agent". I cannot call Arlo as I do not have an active subscription.  This is bullsh*t.  How the hell are we supposed to monitor our cameras?  Support is a joke.

Labels:
0 Likes
Reply
Message 1 of 2
639
1 REPLY 1
jguerdat
Guru Guru
Guru
‎2019-09-11 06:09 AM

You can call - it doesn't require a subscription.

0 Likes
Reply
Message 2 of 2
598
Related Labels
Discussion stats
  • 1 Reply
  • ‎2019-09-09 03:13 PM
  • 640 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.