- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have searched everywhere but cannot find the solution. Setting up arlo wirefree hub. Plug in no problems with power. Network connects to router no problem. Open app and hub is found no problem. Set name and timezone no problem. Setup checks for firmware update and gets error installing new firmware, setup is stopped. I’ve reset, repowered and also removed batteries from the camera and each time nothing changed. Can not set up this device!! Any suggestions to update this firmware?
Solved! Go to Solution.
- Related Labels:
-
Troubleshooting

Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
If the version displayed under the base settings is different from what's listed in the Firmware Release Notes section here, the fastest thing to do is to actually reset (a power cycle is not a reset) by removing all devices from Settings, My Devices and set up fresh again. Make sure the base updates its firmware before doing anything else.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi, this is a fresh set up. A full reset has been done but I cannot get past the "firmware not up to date on the base station" within the app. Can the base station be connected to a computer to perform the update from netgear?

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
No, the base needs to be connected to your network. There's no firmware that can be downloaded and manually pushed to any Arlo device. Sometimes taking the system to another location (friend's house, etc.) has worked at which point returning home has no issues.
Otherwise, use the Contact Support link at the bottom here.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content