- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I am having trouble getting Geofencing to work. When I am away and my wife is home the camera defaults to Armed. She has been added as a user with geofencing already
Is there is any way to rectify this? I have tried unplugging the base station and logging in again. It doesn't change.
Thanks!
- Related Labels:
-
Troubleshooting
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
My partner and I have the same problem
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Geofencing is designed to operate on a "first in, last out basis". This means that if any device is in the Geofencing radius the "Home" mode will enable, and the "Away" mode should only enable when the last device has left the radius.
How does the first in, last out principal work with geofencing mode for my Arlo cameras?
For this to work be sure the app stays logged in, is running and location is enabled on your devices. If the app is logged off/not running Geofencing will not work.
When using multiple devices, the secondary devices should be logged into the app via shared account through the "Grant Access" feature so that both devices are logged in using the mobile app. Take a look at this article for more information: How do I add and manage multiple mobile devices for geofencing?
If you are having trouble with this, consider refreshing your enabled devices within Geofencing settings. Disable all listed devices, save and then enable the devices again.
JamesC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I am having thre same Geofencing issues many others are having. if one person leaves it arms the cameras even if other person sharing is home.
Do you have a fix planned?
Thanks
Dave
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Dave51026,
Is the app logged in and running on both devices? Geofencing cannot update location if the app is not running.
JamesC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
James I will say no as i have never had to have the app running before. In fact today with the app not running Geo-fencing checked me in and out. I have deleted and reloaded app to both phones. On the secondary phone it is hit or miss after the reload of the app. Guess the new and improved makes me run the app all the time now when I did not have to run the app in the past?
Just want to get it correct. Tired of al the false triggers on the cameras.
Thanks for the help in advance.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
You stay logged in except when explicitly logging out via the menu. The login prompt is just checking to see if another device has been used to log in.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
By the way, I have a Canary and it can do geofencing even when the app isn't open in the background. Imagine that!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
In addition, when I'm away it says that my device is Out of zone and that the other device is In zone. Nevertheless, it stays armed, which it should not.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
PAJ0,
Consider refreshing your enabled devices within Geofencing settings. Log in to your Arlo Account (the primary) and navigate to Mode > select your Arlo system > edit Geofencing > click "Enabled devices". Toggle all of the listed devices off and save. After you have finished saving, navigate back to "Enabled devices" and toggle all desired devices back
JamesC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.
JamesC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Wondering if there might be some conflict with virus protection software.
I have an S7. It is the problem. My son's iPhone works perfectly.
I do notice that the location icon on my phone is not permanently visible. Maybe it goes into some sort of sleep mode which Arlo can't work with.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
How can I include my kids in the geofencing without letting them monitor the cameras or arm/disarm the system?
Regards
MagnusN
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
MagnusN,
Geofencing is designed to Arm and Disarm the system based on device location. For a device to utilize Geofencing it must have access to Arming/Disarming, access rights must be enabled.
JamesC
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Ok, I understand. But both invited users and geofencing accounts shold have the (admin) option to not see the feeds. I mean the whole idea of geofencing have nothing to do with controlling the camera or watching the feed. Only to activate/deactivate. The two things should be separated...
For me, having the cameras both outdoors and indoors, it's a question of privacy. So that my teenagers can feel that the system gets deactivated when they come home, but without the risk of a sibling monitoring and possibly recording what's happening. The same option should be implemented in geofencing to use with other chosen units. If you don't need to record gardeners, house keeping, a neighbor watering your plants etc, etc.. I could go on with examples. The geofencing idea (witch I thought was smarter than it is) was the tipping point that made me buy the system, since my youngest don't have to remember a pin and the above. I am convinced many users would agree with me.
Just enable an account that is not admin apart from avtivate/deativate in witch one can turn different rights on and off from the admin account, similar to the invite account where you can turn some things on and off. Or develop the invite account to be part of geofencing only.
Today I use geofencing with the schedule option as a night watch and I think it's wonderful. I only miss the issue posted for the product to be 10 out of 10.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have exactly the same issue.
I have 2 people set up in my Arlo for Geofencing, Myself and my partner. Geofencing is turned on.
But it seems to ignore the fact that some one is actually home when the other person is away.
It also seems to ignore the Arming Schedule info I have set for use with Geofencing.
I have set (for example) that the system is alarmed when we are home from 10pm to 6am next day. That way when we are asleep the system is monitoring and alerting us in case of intruders etc..
But right now it is 7:44am here, I am away, my partners is home and yet we are still getting alert emails and Arlo is showing as Armed. My partners is actually setting off the alarms when they should not be happening if Geofencing was working!!
That actually breaks both the Geofencing Rule and also the Arm/Disarm Schedule
What is going on here? Can someone please fix this so it works correctly!!!.
-
Accessories
4 -
Activity Zones
1 -
Amazon Alexa
1 -
Apple HomeKit
2 -
Apple TV App
9 -
Applications mobile et en ligne
1 -
Apps
4 -
Arlo Go
3 -
Arlo Mobile App
581 -
Arlo Pro
36 -
Arlo Pro 2
1 -
Arlo Q (Plus)
3 -
Arlo Smart
166 -
Arlo Web and Mobile Apps
18 -
Arlo Wire-Free
30 -
base station
1 -
Batteries
529 -
Before You Buy
807 -
Can't view cameras live at all
1 -
Dépannage
1 -
Détection de mouvements
1 -
Features
942 -
Fehlerbehebung
1 -
Firmware Release Notes
93 -
Google Assistant
1 -
Hardware
1 -
home security
1 -
IFTTT (If This Then That)
105 -
Installation
2,005 -
Iphone 14 pro
1 -
Live view
1 -
Modes and Rules
1 -
Motion Detection
2 -
Object Recognition
3 -
Online and Mobile Apps
983 -
Online und mobile Apps
1 -
Order Not Going Through... help please!
1 -
Other Discussions
1 -
Partner Integrations
4 -
Security
1 -
Service and Storage
14 -
Smart Subscription
3 -
SmartThings
71 -
Troubleshooting
8,828 -
Videos
233 -
Vidéo
2 -
Warranty & Contracts
2
- « Previous
- Next »