Arlo|Smart Home Security|Wireless HD Security Cameras

Geofencing only works with 1 phone

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UONT2 Aspirant
Aspirant

I have a Samsung phone and my wife has an I-phone. She has been granted access, all her setting for the Arlo app are on. When I leave the zone Arlo sends a notification it is now in away mode even if her phone is still home and logged in. when I go to modes my phone it shows her phone as "In Zone" in green and mine shows "Out Of Zone" in Red. The mode on mine says it's disabled, but as soon as motion is dected I get a notification and a vedio is recorded.

I have tried everything everyone has posted, but it still doesn't work.

 

  Thanks

Model: VMB3000 | Arlo Base Station, VMC3030 | Arlo Wire-Free Camera
UONT2 Aspirant
Aspirant

Sorry for the type O's left hand in a cast.

Model: VMB3000 | Arlo Base Station, VMC3030 | Arlo Wire-Free Camera
JamesC Community Manager
Community Manager

UONT2,

 

Is the app logged in and running on her iOS device?

 

JamesC