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Geofencing Mode Disappears From App

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Giffdev
Aspirant
Aspirant

I'm using a Galaxy S8 smartphone, and just bought (and firmware updated) my arlo units this week. I am trying to use the geofence option to manage my armed/disarmed state, but when I open the app and go to the modes section, geofencing has vanished from the list unless I log out and back in.

What's causing this? Location services are enabled, I've cleared my Play services cache, rebooted the phone, tried on wifi or just cell signal, etc.

4 REPLIES 4
jguerdat
Guru Guru
Guru

GF is totally missing or is it just grayed out? I'd try reinstalling the app.

Giffdev
Aspirant
Aspirant

It totally disappears!  It reappears temporarily if i log out and back in, then disappears again.

jguerdat
Guru Guru
Guru

Have you reinstalled the app and rebooted your phone?

MatrixJFA
Aspirant
Aspirant
I get this problem on an s7 phone have to log out and back in.

I have rebooted the phone and reinstalled. Sounds like a bug in app

This needs to be fixed