Fraudulent Charge of $26.61

[amc954]

Along with thousands of others, I just found a fraudulent charge of $26.61 on my bank account from ARLO TECHNOLOGIES INC. That is you. My bank confirmed it is you. I don't have ARLO but you do have that credit card info on file. The charge came from you. It does not appear on my account with you either.  Don't act like you don't know this is happening. All one has to do is search this forum or on google arlo + 26.61 fraudulent to find you are illegally billing people who aren't clients. 

There are thousands of people who have been fraudulently billed by Arlo and do not have an account. You can't do that. How are you allowing this to happen? Explain yourself. You clearly are not protecting customer financial information and running a terrible business model.  In 2023 I purchased $400 worth of Arlo cameras and returned them immediately because of your non-existent customer service. I have not had any interactions since May 2023 nor do I have service. So explain to me how you are accessing credit card info that was saved on my account and billing people without authorization. 

I want an answer. 

[StephenB]

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@amc954 wrote:

Along with thousands of others, 

Thousands????  Where is that idea coming from?

Non-subscribers (like you) end up posting here because there is no other way for them to reach Arlo.  There are certainly quite a few posts here regarding fraudulent charges, but not thousands.  Arlo has millions of paid subscribers.  While any fraudulent charge is concerning, they are only a small fraction of the total charges.

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@amc954 wrote:

Along with thousands of others, I just found a fraudulent charge of $26.61 on my bank account from ARLO TECHNOLOGIES INC. That is you. My bank confirmed it is you. I don't have ARLO but you do have that credit card info on file. The charge came from you. 

No.  Someone else got your card info, and they used it to get something from Arlo.  FWIW, Arlo is also a victim here.  The fraud results in people getting services and/or equipment for which Arlo ultimately won't get payment.

The real question is "How did that someone get your card info?"  

I suggest that you get a new card from your bank, and also change the passwords on any account that have the payment method saved. 

One of mods here - @BrookeN , @JamesC , @ShayneS - will create a support ticket on your behalf, so you can also follow up with Arlo to get this straightened out.

FWIW, though I've not had this happen with Arlo, there have been a few times when one of my own cards was somehow compromised.  This happens all the time with retailers all over the world.

[BrookeN]

I have reached out to support regarding the charges you received, support will be reaching out to you as soon as possible. However, I do suggest reaching out to your financial institution, as these charges are generally from a compromised card.

[tlinngt]

I also have a fraudulent charge of $26.74 on my account.  I have never been an Arlo customer.  I have frozen the debit card used and requested a replacement.  Please have customer service reach out to me to refund this charge.

[BrookeN]

I have reached out to support regarding the charges you received, support will be reaching out to you as soon as possible. Would you mind sending me a screenshot/picture of the charges that are showing on your account?  You can send this via dm, You send a dm by clicking on the envelope icon on the top right of the forum page.

[tlinngt]

I sent the screenshot.

Thanks,

Tom

[BrookeN]

I received it, thank you for providing that information. 

[amc954]

As I said thousands of people have had their credit cards compromised and billed by ARLO.  No one compromised my credit card. Before telling me, who what and where, I'll tell you what the actual facts are. I'm a Licensed Detective and have more than your "average" ability and skills to search for the victims. More so than you. It is not just a random $26.61 charge. People are being fraudulently billed in different amounts.

My card was billed by ARLO Technologies, the actual corporation. So don't address me unless you work for ARLO. It is most certainly the same ARLO that billed me last year and had to refund me after I was billed $800 ($400 twice). On the same credit card that is saved in my account. 

There are thousands of people who have been fraudulently charged by ARLO Technologies in different amounts.  

[amc954]

Thank you for posting. There are thousands of people being billed by ARLO in a variety of amounts. It most certainly is ARLO Technologies and it is the only fraudulent charge. The fraudulent charge is in the range of $26.61 which seems like an odd charge. 

[amc954]

The fraudulent charge I received on my very secure business credit card is similar to the ARLO monthly Premium Monitoring plan that is $24.99. The charge came from ARLO. It was already confirmed.

No one stole my credit card information or anyone else's for a "monthly monitoring plan". If my credit card was compromised, I'd see $400 worth of cameras and multiple other charges. Stick with the facts and don't spin a false narrative. Thanks!

I don't appreciate your mocking tone nor your false assumption. I see thousands of people complaining about the exact same, fraudulent small charges from ARLO Technologies. They know about this continuing to happen. The charge came from ARLO. I was double billed on the same day last year, on the same card saved in my account. ARLO lost me as a customer because of their inappropriate billing practices. Clearly the common denominator here is ARLO doing a less than acceptable job of keeping people's financial information safe. 

[amc954]

Hi Brooke, 

Below is the fraudulent debit to my banking credit card with Regions. Please find this charge and cancel it. I would appreciate a follow up to the email address you have on file for me. I can show you examples of thousands of people all complaining about the same thing. The charges seem to be smaller charges which align with your monthly premium plan. My card is not compromised. It seems that the ARLO system is compromised.

[StephenB]

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@amc954 wrote:

 My card is not compromised. It seems that the ARLO system is compromised.

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You never had an Arlo account, and never purchased anything from them.  You never entered the payment method into their systems.  So how did Arlo get your card information if the card is not compromised?

Even if you think Arlo stole the card info, and not a third party,  the card has to be compromised.  That is true by definition.  Whenever someone unknown to you charges something to your card, it is compromised.  Even if you don't see any more charges right away, there is nothing to stop them from using your card again.

So the first steps are always to

• contact your bank, report the fraud, and get a new card
• change passwords for any apps or websites that have your card info saved

In parallel, work with Arlo to get it straightened out.

FWIW, my posts on the subject are intended to get people to take these first steps without delay.  Waiting for Arlo support to get back to them is a mistake.

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@amc954 wrote:

The charges seem to be smaller charges which align with your monthly premium plan.

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Most of them do (though I've seen one post here from someone who was charged thousands of dollars).

I've also seen posts here from folks who were scammed - purchasing support or subscriptions from folks pretending to be Arlo.  In some cases, the subscriptions seem to work for a short time.  Just speculating here, but I have wondered if some of the scammers are using compromised cards to give them some time before their scam is uncovered (and raise their profits).

I imagine Arlo is investigating, as these charges cost them.  In most cases the retailer or the bank end up footing the bill, not the consumer.  FWIW, if I were them, I'd set up an 800 number for a while (and/or a dedicated email address) to make it easier for victims to contact them.

[PacificBlue]

Hello, I spent at least half an hour on the Arlo website and I cannot find a single phone number to call. I was charged $43.69 today on my debit card and I have nothing to do with this company. I never ordered anything from Arlo. Please help reverse this charge. I can provide further details here if needed. Is there any customer support here?

 

[StephenB]

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@PacificBlue wrote:

Hello, I spent at least half an hour on the Arlo website and I cannot find a single phone number to call. I was charged $43.69 today on my debit card and I have nothing to do with this company. I never ordered anything from Arlo. Please help reverse this charge. I can provide further details here if needed. Is there any customer support here?

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I recommend immediately contacting your bank, and requesting a new card.  Also, I suggest changing the passwords on any accounts that have this payment method saved.

This is a user-to-user forum.  One of the Arlo mods - @BrookeN , @JamesC , @ShayneS - will create a support request on your behalf.  But that might not happen until Monday, since mod coverage in the forum is lighter on weekends.

[BrookeN]

@PacificBlue I have reached out to support regarding the charges you received. Support will be reaching out to you as soon as possible. 

@amc954 I reached back out to you via dm. 

[amc954 · Accepted solution]

Magically after I opened a dispute with ARLO, not my bank,  located the fraudulent $26.61 charge they had billed to my bank account and recalled/cancelled it on their end.  Somehow ARLO's credit card processing system had my credit card info on someone else's account. My card was not compromised by some random hacker. It was ARLO.  I did not dispute the charge with my bank yet. I disputed it with ARLO and ARLO located the charge and ARLO alone cancelled it. 

No one stole my credit card information. It was ARLO. 

I stand by my fact based statement. ARLO's credit card processing system has a breach or is not following federal guidelines. There is no way any employee of ARLO or their credit card processing system should have my credit card info and be able to bill another customer.

If that isn't an example of how unethical and compromised their billing practices are then I don't know what is. You, ARLO, cancelled the $26.61 after I opened this dispute with you. Clearly your financial processing system is compromised as you had my banking details and charged my credit card, for someone else's account.

There are federal laws that were created to protect consumers from data breaches like this. Under no circumstances should I be seeing thousands of other people on reddit, on here, on X and other social media sites complaining about fraudulent charges by ARLO. It isn't that another person accessed their credit card info, the charges are real charges and from the real ARLO and widespread. 

Because this charge came from ARLO (not some random person that had my credit card info) I will follow through and file a complaint with the BBB, Federal Trade Commission (FTC) and Consumer Financial Protection Bureau (CFPB). The ARLO credit card processing system is compromised.

I would recommend that anyone who discovers fraudulent charges that say ARLO TECHNOLOGIES, post in this community and open a complaint with them. They need to recall the charge and FIX their terrible and compromised credit card system. Their customer service employees either have access to full credit card ino or are able to bill credit cards with limited info.

Secondly you can dispute it with your bank of course as well as with the above federal agencies.

When I disputed this fraudulent charge privately with ARLO they gave me a generic yadda yadda response about calling my bank and magically ARLO, not my bank, found the $26.61 transaction and cancelled it on their end. I never opened a dispute with my bank because I had to wait for it to be posted officially and not in pending status. Just know that ARLO told me one thing and behind the scenes, found the charge and cancelled it while telling me they "had no idea" and "you should call your bank" nonsense. It's ARLO. This is enough of a reason never to support them again. I will be requesting they delete my saved credit card info from my account. I was a customer, albeit only briefly until I saw them double bill my credit card the other year. I promptly returned the expensive cameras I purchased and that was whole nightmare in itself. I should have demanded they remove my credit card info from my account too. I would never recommend them and I will be making sure they remove my cc moving forward. Their billing system is not secure and they just can not be trusted.

ARLO needs to learn to protect consumer's credit card information and follow federal laws. They are clearly not protecting consumer's credit card information. 

[Jdizzle123]

I have also received a charge to my bank account for $32.09. It’s ridiculous how many people have complained with similar issues. I do not, have never, and will never subscribe to or purchase anything from this company. I’d like a support ticket opened as soon as possible so I can be reimbursed for this fraudulent charge. 

[BrookeN]

Thank you for providing that information, I have reached out to support to contact you. They will reach out as soon as possible.