Feed Not Updating

[jlsacchetta]

The feed on my app and desktop login stopped working as of March 6.  All devices are live and operational. Anyone else have this problem? My app is version 6.18.0 (20064), release February 27, 2026.

[BrookeN]

The behavior should now be fixed from a BE update that occurred over the weekend. If you are still seeing this same behavior, please let me know. 

[BrookeN]

I understand the frustration, our development team is hard at work on a fix for this behavior. I do apologize there is not a resolution as of today, however we are working to have one soon. 

[BrookeN]

I have reached out to our development team to investigate this behavior. I will be reaching out with updates as soon as possible. 

[roundball]

@jlsacchetta 

I have multiple problems that all started with / exist in version 18, 18.1, and 19.

One is a Feed Related problem where my attempts to delete a recording from my Feed no longer work normally.  I have to take a couple different steps to delete a recording.

The other and much more aggravating is going back to look at / recheck camera's field of view, instead of appearing with the last image I saw from 30 minutes or an hour ago, they show images from DAYS ago.

[tntmoto]

I have a subscription and can manually record.  The issue appears to be a lack of motion detection for the ARLO Pro 3 Floodlights, ARLO Pro 4, and ARLO Essential Wire-Free Video Doorbells (including when someone presses the doorbell button).  I have App v6.19.0.

[StephenB]

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@tntmoto wrote:

Essential Wire-Free Video Doorbells (including when someone presses the doorbell button).  

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None of the doorbells record in response to someone pressing the button.

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@tntmoto wrote:

The issue appears to be a lack of motion detection for the ARLO Pro 3 Floodlights, ARLO Pro 4, and ARLO Essential Wire-Free Video Doorbells 

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Did you check the rules in the mode you are using?

Also, did you try running the motion detection test?  If you see "Feed" and "Dashboard" in your app menu, then the test is located in the camera settings (under 'Default mode settings').

[XmindcrimeX]

I have reached out to the support team against my better judgment. 

I was told it is my internet speed.

I asked him why has it worked for the past 10 + years with several different  camera models. He kept repeating his internet speed answer.

I regret investing in arlo

[XmindcrimeX]

Removing/Reinstalling 

That is an idiotic fix!!

It worked, now it does not!!

Something changed DA!!!

[secaz]

It got so bad after last night that this morning the Android app can't figure out what to load when I open it.  So bad that i get the message that the app isn't responding do i want to close it. 

That's insane. 

I haven't done a thing to my phone.  As a matter of fact, i hardly touched it at all yesterday was working a project.  

Resetting everything has NEVER been a fix. 

Arlo support is a joke.  It's an embarrassment.  They excel at reading from a script.  Back in the day i tried calling them, ONCE.  When they told me to install Internet Explorer on Linux, got the message really fast that they were clueless .  Actually argued with me about it, insisting i needed to install it on Linux, lol. 

Arlo is a class action suit waiting to happen.

[secaz]

You know, back in the day a similar thing happened and there was something that helped to a certain extent.  It was all back end crap that caused the problem though. 

Log out of your Arlo app.  Then clear it's cache and data and uninstall.  Turn off your phone.  Reboot phone and clear partition cache then reboot. 

Unplug the power from your Arlo base stations and leave them unplugged for the better part of the day.  Do not reinstall the Atlo app until you bring your base stations back up.  Wait as long as humanly possible, all day if you can. 

I'll post back with results after i bring everything back up later today.  Disabled Arlo around 2 am.  Time zone here is UTC -7.

Right now Arlo is completely useless to me so makes no difference if it's on or off. There are so many times Arlo has problems where it doesn't work but people never notice.  Unless they happen to walk by a camera that's armed and wonder why the damn didn't trigger. 

[roundball]

@XmindcrimeX 

Agree...Arlo "Support" has been / is non-existent.

It's all programmed to hold off customer complaints / making support problems are customer / user problems.

If it wasn't for good people like @BrookeN here on the Community we'd have nothing. 

[secaz]

I've never in all the years I've been using it ever had any satisfaction when things went wrong had to just ride it out, sometimes for months, until they would fix whatever the problem of the week was. 

When i first got Arlo it JUST WORKED. I could spin up a live view when I'd hear a noise and see right away what was going on.  Now i have to struggle and struggle and by the time i can view anything, whatever it was that had been out there was long gone. 

It's a joke anymore. 

They just want us to stop whining and go away.  I pay for a subscription and half the time Arlo sucks or just plain isn't doing what it was sold to do.

It has never worked when i needed it the most.  Back in the Netgear days it did, but after that all down hill .  Consistently and persistently.

[secaz]

So i waited 8 hours after having turned off Arlo to turn it back on.  Installed latest Android app and cannot log in. 

Incidentally, can't log in to web portal, either, says request timed out. 

So, still unusable, nothing has changed.  And yes, I've rebooted every piece of network gear, get my full upload and download speeds.  Everything else is working ok funny how it's always only Arlo that i have issues with and nothing else. 

[roundball]

@secaz 

Agree.

FYI.....I literally have 90 company applications from around the world...installed & working on a pair of iPhones for the past 3-4 years...zero problems with any of them...EXCEPT ARLO !

Problems are ALWAYS and ONLY with ARLO...and they know it.

[secaz]

Arlo does it again is a frequently voiced phrase around here. 

Here's what i had to do to finally be able to log into Arlo Android app on my S21 Ultra after going dark for 8 hours.

The current 6.19.0 told me to go pound sand after i installed clean .

So I uninstalled the current version and installed the old 6.12.0 version.  When I launched it, i was told too old you need to update so i did.  Then i was able to log into Arlo using current 6.19.0 version. 

Go figure.

Fact is, we shouldn't have to mess around with Arlo like this to get Arlo to work.

Have the same annoying behavior as before, but at least i can do live view.  Can see stuff in the feed.  It's not trying to crash my phone right now so that's something. 

Give it time, though, lol.

[BrookeN]

I understand the frustration regarding the thumbnails not updating in real time. And the development team is currently investigating this. I will reach out to you with updates as soon as possible. If you have any questions, you can reach out on here or send me a dm and I will respond. 

[reachamy]

Hello -   All 4 of our cameras are able to be armed/disarmed, capture video, store video in the library, see device details/firmware, and adjust settings.  When we try to live stream any of them, we get "We are sorry, something went wrong with the streaming service. Please try again."  We have followed all the instructions on the chat bot - wifi strength, charged,  rebooting devices, removing the app and reinstalling, rebooting the phone, trying different devices (2 andriod phones phones and laptop/web windows using chrome), 

Our base station:Firmware: 1.29.0.0_1573_b066528  HardwareVMB3010r2 with 2 cameras connected

Arlo Pro camera - firmware: 1.9.0.0_269 HardwareVMC3040Sr6  (indicates no updates available)

Arlo Pro Camera - firmware: 1.13.0.0_95_a58d08a_db3500e HardwareVMC3040r6  (indicates no updates available)

Everything was working with no problems in early March and we have not made any changes to our internet, our wifi router, or our placement.  For the past week, we have not had any success getting the live stream to work while everything else seems to be working fine from both andriod phone and windows chrome laptop)

Appreciate any recommendations or insights on what is happening.  Thank you

Appreciate any suggestions outside of the chat bot - we have completed all those steps.  Thanks!

[reachamy]

Hello.  Checked today from web browser and 3 of the 4 cameras seem ok - except when I stop the stream the software reverted to displaying an image captured 14 (2 cameras) or 13 (one camera) days ago which is odd since it used to display the most recent image.  Will continue to check.  Thank you. 

[Akinda]

Hello, I am overserving the same problem for 2 weeks and have done every single troubleshoot. I am getting the error in the app and on the laptop. I have contact Arlo customer service via chat and they have been able to resolve it for me. Phone number does not work.

Any recommendation on what to do next?

[tkt38]

Same problem here as of 3 weeks ago. I've removed all 3 cameras, uninstalled app, reinstalled everything and still same problem 

[JasonP420]

• Hello, we had a power outage about 2 weeks ago. Now my cameras do not display the current thumbnail image of the last live image. It defaults to an old thumbnail from 12days ago. Every day it goes up in days. Meaning tomorrow it will say 13 days. Ive restarted each camera. Ive un plugged them. I even Uninstaller the arlo app from my phone and reinstalled the app and it still reverts to this old image. My next step is to delete each camera from my account and set them back up as new. Does anyone have any suggestions before I start deleting cameras?

[jimson8]

Anyone else not having their camera thumbnails not update after a live view? I have done everything to try and fix this. When motion is detected, it will grab that image but for some reason after a live view, it goes back to an image from days or weeks ago. cleared cache, reset cameras, reinstalled everything, updated to the latest. Talking to support is like pounding my head into the wall getting nowhere.

[secaz]

We all are suffering with umpteen days ago thumbnails from last triggers.

Arlo doesn't care.  Even if you pay for an annual subscription like many do, they don't care.  It's been this way for years. 

Super duper customer service.  Rate zero on customer experience.

Did you know Arlo works better over a VPN?  Does for me at least.  Just enough so i can take a snapshot every time i do a live view (for later reference since Arlo decided to take away the last active view feature) and not have the devices tab in Android app freak out horribly the next time i launch, which is when the app flashes wildly while it tries to figure it what to display as a thumbnail for each device. 

Photosensive customer warning here.  They really need to add text when you launch the app that it might cause epileptic seizures.

Seems with 15 active cameras everything customers with a couple cameras experience, i experience ten fold at least. 

Still say it's a class action law suit waiting to happen.  BTW your cameras don't trigger for half of the things it should, usually when Arlo back end is messed up and you'll never know because you aren't home to witness it.  Unless you work from home and have your cameras armed and wonder how some walked right in front of 5 cameras on their way to the door and not a single one triggered.

[roundball]

Also, I see no indication that the latest update version 6.20.0 has fixed any of the ongoing problems…..

[RedRay]

After viewing live shot, dashboard image resorts to a very old (28 days) image. It used to show "just now".  And, where are these old images stored?

[CoreyWalnutz]

I tried. Then removed cameras,and added like new.  Then did factory reset. Then completely reset my router. Then uninstalled the app. Then reinstalled the app. Then made sure I'm running 2.4ghz.   

[tntmoto]

I had that issue twice a few months ago.  I deleted the those recordings and it solved the issue.  My best guess is corrupted index pointers in a backend Arlo database, and deleting the old bad images is fixing it.  Its possible you may get a few more instances of this in the future... just keep deleting those old ghosts until the bad index pointers are all gone.

[tntmoto]

This reply was to jimson8