Arlo|Smart Home Security|Wireless HD Security Cameras

Faster iPhone alerts

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DarkGray
Aspirant
Aspirant

Is there a way to get faster alert notifications on my iPhone? I have three Essential 2K cameras and I'd like to get a notification faster. Specifically, my camera above my front door is so delayed that a person is able to walk to my door and ring my doorbell before I even get an alert that someone came to my front door. I tried removing activity zones but that didn't seem to help. I read somewhere that the smart detection can cause a delay. Is there a way to completely disable smart detection and just have that camera alert if any motion is detected? I don't really need smart detection to filter out any type of motion. The alerts are about 10-15 seconds delayed. Wifi/network is not an issue.

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BrookeN
Arlo Moderator
Arlo Moderator

Here is more regarding delayed notifications:
https://kb.arlo.com/000063423/Why-am-I-receiving-delayed-notifications-for-Filtered-Alerts-on-my-Arl...

 

You can choose to turn off the smart detection if you are not wanting that feature. 

DarkGray
Aspirant
Aspirant

Thanks for the article. It doesn't appear that this did anything. All it did is make the notifications more vague: "motion detected" instead of "person detected." I am still receiving very delayed notifications. This morning, FedEx was able to walk to my front door, drop off a package, take a picture of it, and walk half way back to his truck before I received a notification. How do I do I receive an alert faster?

BrookeN
Arlo Moderator
Arlo Moderator

Are you seeing this delay on other devices as well or just the iPhone? Is there any authorized users on the account, if so are they seeing the same delay? Has any troubleshooting steps been preformed already, so that I do not repeat anything you may have already tried. 

DarkGray
Aspirant
Aspirant

The delay is present on other devices (iPad logged into my account) and it is also present on an authorized user (iPhone) who is logged in through her account. I should note the delay is present on all three cameras, but the front door is the one I'm most focused on.

 

As far as troubleshooting, I've confirmed it's not the network or internet provider. I have gig internet and a high-end mesh router. Speed and ping are great. All cameras have great wifi signals. I do not experience this type of delay with other IOT devices or my one indoor Kasa camera. If there are other settings I should try, please let me know. Thank you!