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Luminary

Every touch on the screen in the Arlo app, the notification makes a sound on Arlo Android

Recently, every touch on the screen in the Arlo app, the notification sounds. Has there been an upgrade? It's damn annoying!

Message 1 of 10
Arlo Moderator

Re: Every touch on the screen in the Arlo app, the notification makes a sound on Arlo Android

Hi @Geoff,

 

Can you clarify what you mean when a notification makes a sound when you touch the screen? Have you tried restarting your phone to see if that helps?

Message 2 of 10
Luminary

Re: Every touch on the screen in the Arlo app, the notification makes a sound on Arlo Android

Hi Jessica

 

I have rebooted my phone and it is still the same.

When the app loads a notification sounds.

If I select a camera, the notification sounds.

If I select 'library', the notification sounds.

......and so on and so on.

 

Each touch of the screen to access a different screen within the app allows the notification to sound.

 

Even if the notification volume is turned off on the phone, the arlo app overides it.

 

I don't want to reinstall the app as all the modes etc would have to be reapplied?

 

Thanks for the help.

Message 3 of 10
Arlo Moderator

Re: Every touch on the screen in the Arlo app, the notification makes a sound on Arlo Android

What Android device do you have? I would suggest trying to reinstalling the app. Uninstalling the Arlo app won't have your modes changed. You can also access them through the web client on your computer.

Message 4 of 10
Luminary

Re: Every touch on the screen in the Arlo app, the notification makes a sound on Arlo Android

I have reinstalled the app.......still the same.

Android phone is Oukitel K6000pro

 

The Arlo app has only recently started behaving like this.

I wondered if an update has caused the problem?

 

Thanks

Message 5 of 10
Arlo Moderator

Re: Every touch on the screen in the Arlo app, the notification makes a sound on Arlo Android

What Arlo app version are you running? And what Android version are you running your Android phone?

Message 6 of 10
Luminary

Re: Every touch on the screen in the Arlo app, the notification makes a sound on Arlo Android

What Arlo app version are you running?

Arlo app: 2.7.8_25585

 

And what Android version are you running your Android phone?

7.0

 

Thanks.

 

 

Message 7 of 10
Arlo Moderator

Re: Every touch on the screen in the Arlo app, the notification makes a sound on Arlo Android

Try to go on to your Android phone's setting and turn off the notification permission, restart your Android phone, and grant the permission again to see if that stops the notification from happening.

Message 8 of 10
Luminary

Re: Every touch on the screen in the Arlo app, the notification makes a sound on Arlo Android

Still the same......unfortunately!

 

Thanks

Message 9 of 10
Arlo Moderator

Re: Every touch on the screen in the Arlo app, the notification makes a sound on Arlo Android

Let me create a case for you so our support team can assist you further. I'll send you a private message to gather more information from you.

Message 10 of 10