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Email alert not working

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pty
Follower
Follower

I have a problem after 7 days the email alert not working and on my personal setting to confirm email address is confirmed but still not working?

3 REPLIES 3
TomMac
Guru Guru
Guru

Have you powered down the Base ( power button ) and rebooted?

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Morse is faster than texting!
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melkin
Aspirant
Aspirant

As you instructed someone else I turned it off and on again but still no emails. The setting says email alert is activated. I've set it to 98% sensitivity and been through the confirmation process.

I also don't know where to see video recordings of movement.

Look forward to your reply

jguerdat
Guru Guru
Guru

Check the email address again and verify the check mark is green and not black.  Might be my screen/eyes but I can find it a bit difficult to tell the difference quickly.  Also, if you make a change, be sure to hit Save twice on the way out - once for the email and another for the rule.

 

I guess you could also try turning off the email notifications, saving back to the Settings screen and then re-enabling it to try to force it.  It's not obvious this is what you did when you turned it off and back on.