Email Change Required

[gholland4]

The email address I used to register my account/cameras/app, etc., is no longer accessible.  I need to re-register under a new email address but have no old/existing email address to which a reset can be sent to or made from, if that makes sense.  I have tried the support but no luck and cannot even sign up for premium support.  I need someway to start over again with the equipment I have, or I will have to buy all new equipment.  Or is there a way to use my existing equipment and start all over again???

[StephenB]

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@gholland4 wrote:

The email address I used to register my account/cameras/app, etc., is no longer accessible.  I need to re-register under a new email address but have no old/existing email address to which a reset can be sent to or made from, if that makes sense.  

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If you can still log into the app (or my.arlo.com), you can remove the devices from the account.  Then set up a new one, and on-board them into that one.

The account then then be deleted from the privacy center.

Though just deleting the account will also remove the devices, I suggest doing this in two steps - just to make sure you don't end up with the same email verification snag when you try to delete the account.