Devices Stuck Gettins Status - Tried Reseting Base, Reboot Modem, and Power Cycle

[lprosh]

Devices Stuck Gettins Status.  I have tried power cycling, rebooting internet modem, reboot arlo base and even resetting my base.  Please advise.  Everything was working great up until last week.

[steve_t]

Is this in your app or on your computer?

[jguerdat]

Also, what are you trying to do?

[lprosh]

I'm using both the APP and browser.  If i do the hard reset from the back of the base it'll work for maybe an hour or two but then get stuck in the getting status loop again.  if I do a restart from the app still samething...

[lprosh]

My app says getting status and browser says please wait.  I was not have any issues at all unitl about 2-3 weeks ago when i got the firmware update for the cameras.  now if i hard reset everything and set it all back up itll work for a few hours and then get stuck in the please wait/getting status loop.  Resetting from app/browser and on/off switch don't help until I hard reset from base...

[jguerdat]

When using the reset button are you also removing all devices in Settings, My Devices?