Device order

[becpb]

I'm unable to change the order of cameras when viewing "Devices" on my iPhone using Arlo App 6.3.0 or my laptop using "https://my.arlo.com/#/cameras_new". 

In both cases clicking on the three dots allows me to move the images but after clicking "Done" the images return their original order and an Error message: 'Device order change failed'. I have tried deleting the app and re-installing it, but same problem.

[TomMac]

Try and via the web browser ( firefox works for me )...

go to DEVICES

Hit "3 dots" on upper right

Screen should show wiggling cameras which you "drag - drop" for order

[becpb]

No luck!

[BrookeN]

Can you try uninstalling and reinstalling the app?

[Hog72712]

That’s the last sentence of the original post.

I’m having the same issue.

[StephenB]

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@Hog72712 wrote:

I’m having the same issue.

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What phone, OS and app version are you using?

It is working for me on an iPhone 12 mini running iOS 26.5.  The app version is 6.31.1.

[Hog72712]

6.31.1 on an iPhone 16 Pro Max. I get the same error as the OP when trying this on my iPad as well. 

[Hog72712]

this is the error I get when trying to reorder devices. 

[BrookeN]

Can you update the firmware and see if you still see the same behavior?

[Hog72712]

I have two base stations, firmware is current on both of them. I don’t see a way to update camera firmware on each camera. 

[jguerdat]

Go to each camera's settings to click on Device Info, Firmware to check for updates.

[StephenB]

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@jguerdat wrote:

Go to each camera's settings to click on Device Info, Firmware to check for updates.

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Have you tried that lately?

I am not seeing the check for update option anymore for many of my cameras. I am seeing them for some though.

For instance, the original Ultras don't have it, though the Ultra Gen 3 models do.  The Pro 6 has it, Some essentials have it (for instance the VMC3050 and VMC3070), as does the outdoor pan-tilt.   But not the AVD1001, the Wired Floodlight, the VMC2050 essential,  Pro 2,  or the VMC3052.  That last one is odd, since the VMC3050 still does show it.

As you know, I use the iOS app.  Edge just shows "no updates available" for all my devices (with no check for update control for any of them).

@Hog72712:  I am wondering if @BrookeN meant to say "update the app".  I have 6.34 on my iPhone, so likely there is something newer than 6.31 available for you. 

[BrookeN]

I should have specified, yes I did mean to update the app.