Delay new app implementation

[Ericmomberger]

We are away from our cameras and will not be back until December, 2019. Is there a way to delay because we will not be able to sync with phone and will not be able to monitor.

[TomMac]

Not to my knowledge ...

[StephenB]

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@Ericmomberger wrote:
We are away from our cameras and will not be back until December, 2019. Is there a way to delay because we will not be able to sync with phone and will not be able to monitor.

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The old app will stop working on 30 September, but you shouldn't need to resync the base station or the cameras with the phone when you install the new one.  I realize that some folks here did need to remove/re-add their cameras (though I didn't, and I suspect most people didn't).

If you don't want to take the risk, you can continue to use web interface to access the cameras ( https://my.arlo.com ).  You'd need to switch to email notifications (and receive txt messages that way on your phone).  https://kb.arlo.com/2613/How-can-I-receive-text-notifications-from-my-Arlo-system-instead-of-email-n...

[Ericmomberger]

I cannot get my cameras with new app I need to be in the same room to sync phones.

[StephenB]

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@Ericmomberger wrote:
I cannot get my cameras with new app I need to be in the same room to sync phones.

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Did you try uninstalling/reinstalling the app, and rebooting the phone?

Are you seeing the cameras when you browse to https:/my.arlo.com with a PC?

[Ericmomberger · Accepted solution]

Thanks, I figured out the problem. I had downloaded the app on too many devices. Once I removed it from all but one I was able to update the new app and connect with cameras.