Customer Service!!!

[dxter]

I hate to say that I just wasted over 2 hours trying to get my camera to properly save video recordings after it not working for DAYS.

The saddest part to me? The bulk of that time was weeding through the B.S. hoops that Big Arlo puts in place before you can even GET to a live agent, and that via chat.

Once I was able to actually speak to the reps over the phone, they were both kind, understanding, educated on the issues I was having, communicated solutions efficiently, all while being incredibly empathetic and understanding of the high pressure safety issues I have right now. I would have had a 10/10 customer service experience if they would just allow their Support Staff to actually be accessible when people need support. And support around one's security at that!!! Not like my delivery driver forgot my sauces or something....