Constantly off line;; constantly have to monitor and disconnect to connect

[smcrusenbeery59]

Constantly goes offline; Arlo app constantly loses connection; have to turn base on to get connection even when all LEDs are green.Arlo 30 day support sucks! . No live technician to speak with. I am so very disappointed with Arlo. My neighbors have it and they are deep in the woods. My four cameras and base are horrible and require constant attention t make sure they are connected. I do not recommend this product unless you are retired with nothing better to do than monitor you security cameras.

[JamesC]

smcrusenbeery59,

It sounds like the cameras may have poor signal strength due to range or interference. What does the app show for each cameras signal strength? Are all of your cameras behaving this way?

JamesC

[Tessmartin]

Mine is the same. I constantly have to turn of off and reset. All 4 cameras. It’s very annoying because I am constantly out of town and I can’t check my house! This is only about 2 months now that’s happening.

[JamesC]

Tessmartin,

It sounds like the cameras may have poor signal strength due to range or interference. What does the app show for each cameras signal strength? Are all of your cameras behaving this way?

JamesC

[Retired_Member]

For the last 2 or 3 weeks, I'm having the same problem. It seems to move from one camera to another. Don't tell me I'm too far from the base either! Nothing in my setup has changed in over three months. I've never had this problem before. And, of course, my warranty ran out about 2 months ago.

[Retired_Member]

Update: I'm on vacation and all 4 cameras are now offline. I think Netgear screwed something up.

[manfredz]

for all you know youc ould havehad  a power outage or internetou ttage, either of which could have prevented your system from coming back online

[Retired_Member]

I don't think so. My Arlo Q is working, DVR access is working, SmartThings monitoring is working. Two cameras quit the night befor I left, now the other 2. I reset the hub, no help. I think the hub has gone out. Now, do I replace the hub or spend my money elsewhere on better cameras?

[Retired_Member]

I rebooted the hub again and one camera came on line. I have another camera 2 feet away from that camera and it's still offline. Replaced the batteries on all 3 days ago.

[Punie2_]

I just had the same problem. My problem solved: in my case it was the Cat5e or internet cable. I replace the cable problem went away. I found that the cable with base was dropping the signal. I'll come out and say it. After six month or more the cable start failing in my case.