Connected Essential Gen 2 icamera not recording.

[Akblues]

I have 3 cameras, Essential Generation 2, paired to a base station and one wireless Arlo doorbell camera, not on the hub. I subscribe to the Plus Unlimited Plan. One of the essential gen 2 cameras is recognizing motion, but not displaying video in the app or online acct. I can hear it click on and it displays the infrared red lights in night vision mode when there is motion, but there is no video.  In video settings there is no preview for this camera, only a spinning circle appearing to try to connect. The device information indicates the camera is on.I’ve reset both the hub and this camera multiple times without success. Does anyone have any suggestions for me? I know the cameras are older, but the others are working fine. Thanks in advance for any help.

[jguerdat]

Define "reset" since many folks think a reboot/power cycle is a "reset". It's not. Here's the FAQ to perform a camera reset:

https://kb.arlo.com/000062880/How-do-I-factory-reset-and-re-sync-my-Arlo-camera-Arlo-Secure-4-0

[Akblues]

I followed the same instructions sent in the link you provided to reset the camera, by removing and adding it. The device VMC3030 is showing as connected in the app, but no live feed or video is showing. I have also reset the base station. I wonder if it could be relate to the subscription? I believe unlimited plan should accommodate recording on 4 cameras, 3 VMC3030 and 1 newer doorbell. Any other suggestions? I appreciate your time!

[jguerdat]

The only plan needed for your cameras is a single camera plan for the doorbell since the VMC3030 ones are still on the free plan. Which exact plan do you have - one of the current ones or something older? Regardless, live view should work even without a plan.

It's one (or all?) of the original cameras that isn't working properly, correct? If it's just one, try swapping cameras around to see if the issue stays with the camera or with the location.

[Akblues]

I currently have the current unlimited plan. Given your advice, I will switch to single for doorbell.Only one of the VMC3030 cameras is not displaying video. I moved it to the location of one of the working cameras. Unfortunately, it is still not displaying video. Since it seems to be trying to connect, it appears the camera works. I may call support and report back with an update. Thank you again!