Connect camera

[Psuit26]

• I have two Arlo cameras 

One connects the other does not.

Batteries are new.

Any suggestions?

[jguerdat]

Are you sure you have an Essential camera (as noted by the product you selected)? They have non-removable batteries so "batteries are new" is implied.

What have you tried and what do you see? All details are needed. You can try a reset on the problem camera (ignore the part about removing it from your account since it's not there anyway):

https://kb.arlo.com/000063466/How-do-I-factory-reset-my-Arlo-Essential-Spotlight-Camera-Arlo-Secure-...