Clime 2 can't connect WI-FI

[JoeCheung]

Today, I purchased a Chime 2 device. After selecting the 2.4 GHz Wi-Fi and entering the password, I observed the amber light flashing ten times before changing back to white. However, upon attempting to connect, the app displayed an error message stating, "could not connect to the network. I am using an iPhone with the latest operating system and the latest version of the Arlo app. Has anyone else encountered this issue and found a solution?

[ShayneS]

May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.

[JoeCheung]

Today I did the steps which your support via the phone. We tried 2 difference ways to add the Chime 2 in IOS and Android phone. We tried to disable the mobile service and just enabled the WI-FI but still failed.