Cannot view recording on mobile app

[heychristopher]

I have a Base station VMB4540r2 with 5 cameras from Pro-3 to Pro-5S.  I have confirmed that the videos are recorded to the USB drive inserted to the base station.  However, the recordings do not show on the mobile app.

Questions:

Will the Gen-2 of the Base Station support mobile app video viewing?

Will the Gen-2 of the Base Station support the older camera; e.g. Pro-3?

[jguerdat]

All versions (hardware versions) of the 4540 support mobile app viewing of local recordings of any cameras that are connected to it (ie. not connected to your WiFi). 

Are you using the old UI that uses Library to view recordings or the new one that uses Feed? WHat happens when you select the choice to view local recordings? Disable any VPN that may be in use.

[heychristopher]

I am using the new one, under "Feed".  There is no recent recording shown under the "Local" tab.  It showed some recording on Sept 22 and earlier.  However, the local USB flash drive has been reformatted recently using the Arlo App.

[heychristopher]

No VPN is used.

[StephenB · Accepted solution]

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@heychristopher wrote:

I am using the new one, under "Feed".  There is no recent recording shown under the "Local" tab.  It showed some recording on Sept 22 and earlier.  However, the local USB flash drive has been reformatted recently using the Arlo App.

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Just to confirm - this is happening when the phone is connected to your home network?

I suggest uninstalling and reinstalling the app as the next step.

[heychristopher]

Yes, in home network.

GOOD call on reinstalling the app.  Will try and update.

[heychristopher]

Hello @StephenB ,  It works!  Thanks so much..