Arlo|Smart Home Security|Wireless HD Security Cameras

Cannot update firmware for my Arlo camera 5EX185S468010

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Rocket1211
Follower
Follower
 
5 REPLIES 5
jguerdat
Guru Guru
Guru

Try rebooting the base and open and close the battery door on the camera. If no good, remove the camera from Settings, My Devices and resync it. Does it update now?

Adewale
Luminary
Luminary

did all you have stated and the camera is no longer connecting to the base station. before i disconnected it from the base station it was not yet updated to the latest firmware

jguerdat
Guru Guru
Guru

Open a case with support here.

alabdi
Aspirant
Aspirant

how to aupdate payment

JessicaP
Arlo Employee Retired

Hey @Adewale

 

Assuming you have the Arlo Wire-Free Camera, where does the problem begin when trying to resync your camera to the base station?