Arlo|Smart Home Security|Wireless HD Security Cameras

Cannot see all cameras on my cell phone

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dmmeyer
Aspirant
Aspirant

I have four cameras set up on our wireless system and I can see all four cameras on my cell phone, but my husband can only show three cameras.  I have removed the app from his phone and reinstalled the app and still can only see three cameras.

7 REPLIES 7
TomMac
Guru Guru
Guru

Make sure you've allowed him to see the forth camera...you must grant access

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dmmeyer
Aspirant
Aspirant

When I look at my setting he has access, but can only see three of the four cameras.  What else should I try.  Should I remove his access and reissue it?

jguerdat
Guru Guru
Guru

That would be a worthwhile thing to try.

coachjack
Aspirant
Aspirant

i DELETED ONE CAMERA NOW I CANT INSTALL BACK TO PHONE

 

jguerdat
Guru Guru
Guru

Simply resync it as if new. Make sure the batteries are good.

Samuel11490
Aspirant
Aspirant

I used to be able to use it. Just recently I unprog power of base station and then reconnect the power back...somehow the celullar phone no longer see the camera. The device always show "Add device" and no able to use any camera. I re-sync many time, still no help

JamesC
Community Manager
Community Manager

Samuel11490,

 

It sounds like you may have removed the base station/cameras. If you navigate to Settings > My Devices, what do you see?

 

JamesC