Cannot find router to set up. Software searches for base but cannot find.

[rjn56]

Software searches for base but can not find. HELP

[jguerdat]

Are you using the app or a browser? You need to be on your own network to find the base, not on cell service. What are the LEDs on the base showing? Power and Internet should be green or nothing will work.

[rjn56]

Thank you for your help but still unsuccessful.
Was using app, was on my network with cell service off, power and internet lights on app software just can not find and times out.

Seems like something preventing me for security reasons. So confused.

[jguerdat]

But what COLOR are the LEDs? All the details are important. 

[rjn56]

Power and internet lights are both green.

[jguerdat]

Try holding the reset button until the LEDs flash amber. Let the base reboot to green power and Internet LEDs and try again.