Arlo|Smart Home Security|Wireless HD Security Cameras

Cannot Connect Base Station VMB4540r2 to HomeKit

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snicktoo1122
Follower
Follower

Hello all,

 

I recently changed my home Wifi and I'm unable to connect my Arlo base station (VMB4540r2) to HomeKit. I am using the app, select the base station, and click "HomeKit" but it just stays stuck on the "Discovering your device. Please wait." screen forever.

 

I've gone through steps given by Arlo but it has not fixed anything 😞

 

I read about some token reset process on various forums, but I'm not sure if that's what's needed, and if so, how to start the process.

4 REPLIES 4
BrookeN
Arlo Moderator
Arlo Moderator

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

 

How do I connect my Arlo device to Apple HomeKit?

 

https://kb.arlo.com/000063184 

Sebt1313
Guide
Guide

Hello. Can you reset my token HomeKit please ?

BrookeN
Arlo Moderator
Arlo Moderator

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions:

 

How do I connect my Arlo device to Apple HomeKit?

 

https://kb.arlo.com/000063184 

Sebt1313
Guide
Guide

It works. Everything is ok.

thank you very much