Cancel Arlo Service

[soaringeagle]

I've been trying to cancel my Arlo service for several months. Followed online instructions, but My Arlo does not show a subscription. Tried to call-impossible. Tried to chat-impossible. Seeking cancellation and refund of three months unused service $12.99 x 3. Please advise.

[BrookeN]

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

[Mark_N_Sonja]

same here trying to cancel subscription

[BrookeN]

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

[loscorrales]

I have tried to cancel for the pass 3 months.  What are the steps??  very frustrated

[StephenB]

---

@loscorrales wrote:

I have tried to cancel for the pass 3 months.  What are the steps??  very frustrated

---

When you open the app, so you see "Feed"?  Or do you see "Library" instead?

[BrookeN]

To cancel your Arlo subscription plan:

1. Launch the Arlo app on Android or log in to my.arlo.com.
   Note: You can’t make changes to your Arlo Smart subscription on an iOS (Apple) device.
2. Tap or click Settings > Subscription.
3. Tap or click Cancel Subscription at the bottom of the screen.
4. Follow the onscreen instructions to select the plan(s) that you want to cancel.

[loscorrales]

I see library

[loscorrales]

I downloaded the app on my android phone (not Iphone) and there is no option for cancelation at the bottom of the screen.....also, I open a webpage and the subscription page is grayed out

[StephenB]

---

@loscorrales wrote:

also, I open a webpage and the subscription page is grayed out

---

Are you doing this on a PC?  Or are you using a mobile browser?

---

@loscorrales wrote:

I downloaded the app on my android phone (not Iphone) and there is no option for cancelation at the bottom of the screen.....

---

I'm using "Feed", which is organized differently.  But it should be on the subscription page (I think near the payment option)