Can’t receive code login code by text on phone or by email.

[Dmgs]

I got a new iphone a week ago. I had no problems with my arlo acct-everything worked as usual. Suddenly when asked to login I cannot receive text codes via cell  or by email. I tried arlo.com and mobile app. 

I tried all the suggested solutions in community and in articles including switching trusted devices and adding another. Nothing works. I cannot access arlo camera or doorbell at all now. 

[Dmgs]

Oh and I also just started receiving error messages when I attempt to sign in: “unused 2nd factor auths limit reached”.  

[ShayneS]

Hi,

Are you still experiencing this issue? 

[Dmgs]

I enabled email for verification codes but it took several tries to get thru email. Then It took a few days to determine the source of the problem and it ended up being my phone carrier who had inadvertently disabled texts when i upgraded phone.  Problem solved and can now receive verification codes from Arlo when signing in. 

[ShayneS]

Oh no, not good : )

Thanks for letting me know.