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Can't login to Android App on new phone

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scottcevans
Tutor
Tutor

I have a new phone which I installed the Android App on. I keep getting "an error occurred" and it won't log in.

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I got to the point where I needed to approve an unrecognized device. I tried changing to a text message but the text message took a long time so after several tries, I gave up. Tried to have it by email and again took a long time so by the time the code showed up the time expired. So, finally tried the approval from an existing device and at that point all I get is the error occurred, try again. I started this last night and as of the next day at noon I'm still stuck. I've tried uninstalling the app a couple of times as well.

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jguerdat
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Guru

Try turning off WiFi and use only cell service. If you can then log in, turn WiFi back on and test.

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MarkgPeitzmeier
Aspirant
Aspirant

I'm at the same spot no luck

 

jguerdat
Guru Guru
Guru

Try turning off WiFi and use only cell service. If you can then log in, turn WiFi back on and test.

scottcevans
Tutor
Tutor

That worked. Thanks so much for your help