Can't get This Arlo system to work

[stuknbama]

I have had this system for a month. It still will not show the cameras or base station as connected. I have used the cables that came with the unit connected directly to my Comcast router. I have also bout new cables. Neither work. One night my cell phone got a gazillion notifications and I could see recorded videos, but only one night...never have been able to see anything online in a live view and that is why I bought the darn thing!!!

[JamesC]

stuknbama,

Are you getting an error message telling you the base station is not connected? If you are, what is the status of the LED indicator on the base station when you see the error? What occurs when you attempt to live stream? Sorry to ask so many questions but more information on what you are experiencing might point us in the right direction. Also, it may be useful to know what ISP you use, your download/upload speeds and what model router you're connected to.

Please let us know!

JamesC

[stuknbama]

I do get the error message. All lights are green. I am a Comcast customer with an Arris modem/router. I have also connected a Belk in Router and still no luck. Upload and download speeds are fine as I am a photographer and I upload to my magazine editor weekly.

[JamesC]

stuknbama,

If you have a green internet LED when you're seeing the error, it's possible the issue could lie with the device or browser you are using. Consider trying to access your account from another device to see if you are still getting the same error. Some users have reported issues with accessing their account when security software is enabled. You might try and disable any you may have to further isolate the cause of the issue.

JamesC

[stuknbama]

James...I have tried on my phone, my laptop (3 different ones), and 2 desktop computers. I have turned all security off on all browsers...used Foxfire, Chrome and IE.....no luck

[JamesC]

stuknbama,

Consider a two-button factory reset of the base station. This can be done by pressing and holding the red reset button along with the sync button until all LEDs flash amber. You then will need to log in to your Arlo account and navigate to Settings and then Base Station Settings and click the Deactivate button. This will release the serial number from your account. Once your base station is back online with a solid green power and internet LED you can then add it back to your account by navigating to Subscription and clicking Add a Base Station. Once the base station is back on the account you can then start syncing your cameras individually.

Let me know if this helps!

JamesC