Can’t add more than 15 cameras

[davidmeador]

I am a Arlo Smart Elite customer. I have 16 cameras in three locations. That means three routers. I also have two lights with their own router. The “add camera” screen says I can have twenty cameras. When I go to add #17 the app says “your can’t support another device. It might be a good time to upgrade. I called Arlo and asked “are the routers counted as cameras?” They said no. And I should be able to add more cameras. They suggested downgrading my subscription and then upgrading it back to fix this. Any suggestions?

[TomMac]

Same service as you....

The limit used to be 15, it was up'ed a while back to 20.  I would guess you'll have to follow their advice as it's a new one to me ( I have 17 total running at times ).. they are split over a couple of bases and Qs/Baby  which don't connect to the bases.

Lights don't count either BTW...

Let us know what works out if you can.