Cameras won’t connect after changing batteries

[Petter_M]

I bought the Arlo kit with a base station with 2 wireless cameras early 2019. It all worked so well so I got another kit, exactly the same, on sale adding two more cameras. Everything worked perfectly until I needed to change batteries, around May this year. I got new batteries, with the “Works with Arlo” sticker on and changed it all. After this I have had some real issues. I only got 2 cameras to connect and work but for a limited time, maybe just a week and it was battery low again. With new batteries I tried again but this time I haven’t gotten any camera to connect.

I’ve read all the community help texts I can find but nothing have helped. I’ve done all the restarts of routers etc., removed and added cameras and base station. I even tried the left over base station that I got but nothing works...

Any ideas?

Thanks,
Pete

[TomMac]

Sounds like your using third party batteries.... “Works with Arlo”

some batteries just don't work properly esp with the original Arlo HD cameras.

So, what did you buy? ,  what are the type and model and voltage of batteries ??

[TomMac]

also verify the cells were installed correctly  ( common mistake, and the camera can function if one set put in wrong )

[Petter_M]

Thanks for the reply @TomMac I used GP batteries , 3V and 1400mAh the first time, worked just a week after some real issues getting them connected. The second time I tried Varta 3V, 1430mAh without any success. Really careful to put them right though.

[TomMac]

both of those should work... maybe a day or so in the long run time.

Looks more like an issue in the fw update then... contact Arlo ?

[Petter_M]

Thanks, good to know! I actually tried my friends batteries (has the exact same kit) and it did not work. I checked and when I try to connect it says the hub has the latest fw.. Have not contacted Arlo yet but will now! Thanks for your help!

[Petter_M]

Update: Problem solved! We have a new house with built in LAN-sockets in each room. I used one of these to connect the hub to the router, and it worked great in the beginning. However while troubleshooting, after trying all and then some, I tried to connect the hub directly to the router and everything is working fine again!

[esunic63]

Unplug the router and the arlo station. Wait a few seconds then reconnect. Worked for me.