Cameras stuck in Night Mode

[dinatymchyshyn]

Good Morning,

I have 4 cameras right now I have 3 that are staying in night mode.   I have reset,  I have left batteries off, I have put on the magenets, I have deleted the camera and added it, I have shut off night vision,   I have done everything I can think of. 

Can you please help.  We love the product. 

Thank you,

Dina

[manofice]

Open a support ticket, will most likely need to be replaced.

[jguerdat]

What do you mean by saying they're stuck in night mode?  Low light levels will cause the camera to automatically switch from color to B&W.  Move them to a well-lit area (or swap the "good" camera with another to see if the same thing happens) and see if they revert to color - if so, it's just the way they work.  Increasing the ambient light, perhaps with extra lighting, would be necessary to stay in color but at a cost.

[dinatymchyshyn]

Well,  based on the community feedback,  I think you are aware of what I mean.  Everything is pink,   during the day.  The only way to reset the camera is to take the batteries out and then placing near a magnet.  It generally works,  but a few of my cameras are stuck in that mode.  When it's daylight out everything is pink.   

[TomMac · Accepted solution]

It was clear once you stated the camera's view was pink...

Contact Netgear support for assistance to replace.