Arlo|Smart Home Security|Wireless HD Security Cameras

Cameras Offline after Restart

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gilbo2
Luminary
Luminary

After over 18 months of good performance I am now having problems with 2 of my Arlo Wire-Free cameras after a "restart". The issue is that;

 

a) The cameras stay "offline" and the battery cover has to be lifted to reset the device.

b) If the cameras are in this state for some hours the batteries flatten very quickly.

 

My other 4 cameras are fine and this seems to have started since resent firmware updates.

 

Rebooting the base station does not resolve this issue, only lifting the battery cover. These cameras are also only a 2-3 meters away from the base station.

2 REPLIES 2
TomMac
Guru Guru
Guru

Contact Netgear Support and see if there are any other issues from the latest sw update... like yours.

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gilbo2
Luminary
Luminary

It seems I am not alone with this issue. I encourage everyone who has also seen this to rasie a ticket with Netgear Support.