Cameras Come and Go...

[MotorcycleMayor]

I've been struggling with my cameras dropping out of communication with my base station. 

Sometimes when I open up the Arlo iPhone app all the cameras are there. Sometimes a couple of them show up as offline...and the next time I bring up the app, they're back. Although sometimes a different camera or two are showing as offline.

I'm not sure what's causing this instability. All the cameras are fully charged. They all show at least two bars of connectivity (and no poor connection flag).

Any idea what might be causing this?

- Mark

[StephenB · Accepted solution]

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@MotorcycleMayor wrote:

Sometimes when I open up the Arlo iPhone app all the cameras are there. Sometimes a couple of them show up as offline...and the next time I bring up the app, they're back. Although sometimes a different camera or two are showing as offline.

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FWIW, I've seen some instability here also on my iPhone.  Often I see the ! on the cameras for some seconds after I open the app, then it resolves to the normal camera status.  Sometimes it lasts longer.  Dismissing the app and re-launching it seems to help.

I don't believe this is an issue with the cameras or base connection quality.  I think something isn't quite right with the app->cloud connection.

I'm tagging @JamesC , so he can check if this issue has been logged in Arlo's systems.